退款政策
生效日期：2026 年 10 月 1 日
本服务销售的是数字服务（点数和会员），开通后即可使用。为了公平，我们按以下规则处理退款：
1. 自动退回（无需申请）
- 任务失败：使用点数的功能处理失败时，如果任务尚未提交给第三方服务，冻结的点数自动全额退回；如果已提交给第三方服务处理（第三方可能已计费），则不退回。
- 按实际用量结算：如果实际用量少于提交时的预估，多冻结的点数自动退回。
2. 可以申请退款的情况
| 情况 |
处理方式 |
| 付款后超过 1 小时仍未到账 |
联系我们并提供订单号和交易号，核实后补开通或退款 |
| 重复付款、多付 |
核实后退还多付部分，或按你的意愿折算为点数 |
| 点数包购买后 7 天内完全未使用 |
可申请全额退款 |
| 会员购买后 7 天内未使用过会员权益 |
可申请全额退款 |
| 因我们的原因导致服务长时间无法使用 |
按受影响的时长顺延会员，或协商退款 |
3. 不予退款的情况
- 点数已部分或全部使用（未使用的部分也不单独退款，可继续使用到有效期结束）；
- 会员已使用过会员权益，或购买超过 7 天；
- 点数或会员已过有效期；
- 因违反《用户协议》被限制或停用账号的；
- 对处理效果不满意但服务已正常完成的（建议先用免费次数试用）；
- 通过兑换码获得的点数或会员。
4. 付款问题
- 转错网络、转错地址、金额不符：区块链转账无法撤回。转到了我们的收款地址的，我们会根据交易号人工核实，按实际到账金额开通对应服务或退款；转到其他地址的，我们无法处理。
- 订单超时后才付款：系统会自动转为人工处理，核实后为你开通。
5. 如何申请
通过 Telegram @Tgflowvip 或邮箱 support@tgflow.net 联系我们，提供：注册邮箱、订单号、付款交易号（如有）、退款原因。我们会在 3 个工作日内答复。
6. 退款方式
- 统一以 USDT（TRC20） 退回到你提供的钱包地址（请确认地址正确，转错无法追回）。
- 退款金额按原订单金额计算，扣除退款时产生的区块链网络手续费。
- 退款完成后，对应的点数或会员会被收回。
Refund Policy
Effective date: October 1, 2026
We sell digital services (points and memberships) that can be used immediately after activation. To keep things fair, refunds work as follows:
1. Automatic refunds (no request needed)
- Failed jobs: if a job that uses points fails before it is submitted to a third-party service, the points held are refunded to your account automatically in full; if it fails after being submitted (where the third party may already have charged), they are not refunded.
- Billing by actual usage: if actual usage is lower than the estimate at submission, the extra points held are returned automatically.
2. When you can request a refund
| Situation |
What we do |
| Payment not credited more than 1 hour after paying |
Contact us with the order number and transaction ID; after checking we activate the service or refund |
| Duplicate payment or overpayment |
After checking we refund the excess, or convert it to points if you prefer |
| Points pack completely unused within 7 days of purchase |
Full refund on request |
| Membership benefits never used within 7 days of purchase |
Full refund on request |
| The Service is unavailable for a long time because of us |
We extend your membership for the affected time, or agree on a refund |
3. When refunds are not available
- Points that have been partly or fully used (unused points from the same pack are not refunded separately, but remain usable until they expire);
- Memberships whose benefits have been used, or bought more than 7 days ago;
- Expired points or memberships;
- Accounts restricted or suspended for violating the Terms of Service;
- Dissatisfaction with results when the job completed normally (we recommend trying with your free runs first);
- Points or memberships obtained with redeem codes.
4. Payment problems
- Wrong network, wrong address or wrong amount: blockchain transfers cannot be reversed. If the funds reached our address, we will verify them manually using the transaction ID and activate the matching service or refund the amount actually received; if they went to another address, we cannot help.
- Paid after the order expired: the payment is moved to manual review automatically, and we activate your service after checking.
5. How to request a refund
Contact us on Telegram @Tgflowvip or email support@tgflow.net with your account email, order number, transaction ID (if any) and the reason. We will reply within 3 business days.
6. How refunds are paid
- Refunds are paid in USDT (TRC20) to the wallet address you provide (please double-check it; transfers to a wrong address cannot be recovered).
- The refund is based on the original order amount, minus the blockchain network fee for the refund transfer.
- Once refunded, the corresponding points or membership are removed.